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FREE SHIPPING FOR ALL COFFEE ORDERS OVER $70*

This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please email us at hello@cre8ivecoffee.com.au or call us on (07) 5527 2717. (7:30am to 3:30pm, Monday to Friday).

We are not responsible for any damage incurred once your order has been dispatched.

WHERE WE DELIVER

We will deliver to most addresses within Australia, international locations are at special request only and subject to approval. We require a street address for delivery – unfortunately we cannot deliver to a P.O. Box. 

DELIVERY POLICY

We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control.

Our transport company will deliver the product to your requested location at your address wherever possible. Please ensure that your requested delivery location is free from obstructions and is otherwise in a clean and tidy state to prevent any delivery delays. At the time of delivery, you will be asked to sign a form to acknowledge that the goods were delivered in good and proper condition.

ACCEPTANCE OF DELIVERY

Deliveries must be signed for, and anyone at the delivery address who receives the products shall be presumed by Cre8ive Coffee to be authorised to receive the products.

Unfortunately Cre8ive Coffee and its carriers are unable to provide an estimate of the delivery time. If you are unsure if you will be available at the delivery address during delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours. In the instance someone is not able to sign for your delivery, our Cre8ive Coffee carrier will return the parcel to the nearest depot until delivery is rescheduled. To reschedule delivery, you the customer, must contact the Cre8ive Coffee carrier to arrange re-delivery.

Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.

DELIVERY PROBLEMS

If your delivery has not arrived, please contact us at hello@cre8ivecoffee.com.au. If you wish to return a product delivered damaged or otherwise, please refer to Cre8ive Coffee Returns Policy.